Shipping policy

At Kaashir, we are committed to providing fast, reliable, and secure shipping to our customers. Please review our shipping policy to understand our processing times, delivery options, and other important details.

Order Processing:

· Orders are processed within 1 business day (Monday - Friday)

· Cut-off Time (EDT 12:00 PM) or on weekends/public holidays will be processed the next business day.

Shipping Destinations:

We currently ship to:

· Canada

· United States

· United Kingdom

. Australia

. Singapore

. Malaysia

We are working on expanding our shipping locations to serve more customers globally.

Estimated Delivery Time:

Delivery times vary depending on the destination and shipping carrier:

· Canada: 3–5 Business days (Standard Delivery)

· Canada: 2–3 Business days (Express Delivery)

· United States: 4–6 Business days (Standard Delivery)

· United States: 3–5 Business days (Express Delivery)

· United Kingdom: 4–7 Business days (Standard Delivery)

· United Kingdom: 3–5 Business days (Express Delivery)

. Australia: 4–7 Business days (Standard Delivery)

. Malaysia: 1–2 Business days (Express Delivery)

. Singapore: 2–3 Business days (Express Delivery)

Note: Business days refer to weekdays only and do not include weekends or public holidays.

Shipping Costs:

Shipping rates may vary depending on the destination, weight, and delivery speed.

Shipping Carriers:

To ensure secure and timely delivery, we partner with reliable carriers, including:

· Canada Post

· Purolator

· UPS

· FedEx

· DHL

· Canpar

· UniUni

· Ecom Express

· Fleet Optics Express

· ICS Express

· Uni Uni express

· Intercom Dragonfly

Track Your Order:

· Once your order is shipped, you will receive an email confirmation with a tracking number and a tracking link to monitor your shipment.

· If you do not receive a tracking email within the expected processing time, please check your spam folder or contact our support team.

Delivery Issues (Delays, Lost, or Damaged Packages) :

If you experience any issues with your delivery, please follow these steps:

· Check your shipping address to ensure it was entered correctly at checkout.

· Look for delivery notifications from the carrier in case of an attempted delivery.

· Check with neighbors or building management if the package was left in a secure location.

· Contact the carrier directly using your tracking number for more details.

· If your package is officially declared lost or damaged, please contact us for a replacement or refund.

Unsuccessful Deliveries & Returns Due to Non-Delivery:

If a package is returned to us due to an incorrect address, an unclaimed package, or Refusal of delivery, we will notify you via email. You will have the following options:

1. Reship the order (additional shipping fees may apply).

2. Receive a refund (excluding shipping charges).

To avoid any delays or issues, please ensure your shipping details are accurate before placing your order.