Refund policy

At Kaashir, we strive to ensure your satisfaction with every purchase. If you are not happy with your purchase, we offer a 30-day hassle-free return policy.

Eligibility for Return

To qualify for a return, the item must:

  • Be in new, unused condition with original packaging and tags.
  • Include a valid receipt or proof of purchase.
  • Be returned within 30 days of delivery.

Note: Items that are used, damaged after delivery, or missing original packaging may not be accepted.

How to Start a Return

For most orders, a return label is included in the box. If it's missing, contact us and we'll send it to you digitally. You can then print it and attach it to the return package.

To initiate a return, contact us:

Return Shipping: We offer free returns on our items.

Refund Process

  • Once we receive and inspect your return, we will notify you whether the refund is approved.
  • If approved, you'll be automatically refunded to your original payment method within 10 business days.
  • Please note that banks or credit card providers may take additional time to process and post the refund.

Haven't received your refund after 15 business days? Contact us at support@kaashir.com

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please:

  • Inspect your order immediately upon delivery.
  • Contact us right away so we can evaluate and resolve the issue.
  • We will provide a replacement or full refund if the issue is verified.

Exchanges

If you'd like to exchange an item, here's how:

  • Start a return — follow our return process to send back the item.
  • Once we receive it, we will send you the replacement within 1-3 business days.

Legal Compliance & Policy Updates

We comply with all applicable laws and regulations regarding returns and refunds. We reserve the right to update or modify our policy at any time to ensure compliance with legal requirements.

Need Help?

For any inquiries, please visit our Contact Us page.